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Return Policy
The Low Vision Store issues refunds on products that receive a Return Material Authorization (RA) form within 15 days of delivery unless otherwise noted at the time of sale. All returns require prior arrangements for return. Customers who receive a RA are responsible for return freight on the item and customer must ship the return within 10 days of the RA being issued or the return will be canceled. To request a return authorization, click here to fill out our online form. Returns received without a Return Material Authorization will not be processed for refund or exchange.
Deliveries of defective items and incorrect order fulfillment's are exempt from any restocking fee and will be replaced or repaired in accordance with warranty terms. Our freight charges for sending the item to you are not refunded. International orders outside the United States (determined by the “ship to” address on the order) may not be returned.
All components must be in new condition and returned in their original packaging with all parts, manuals and materials in new condition. Partial, damaged, or incomplete returns will not be refunded. Except for large CCTV and other large electronics packaged for shipment in shipping boxes all original manufacturer boxes must be placed in shipping boxes and kept free of labels and packaging tape for returns.
We reserve the right to refuse refunds at our discretion although our goal will always be your satisfaction.
All returns must be sent to:
The Low Vision Store
300 NE 117th Ave.
Vancouver, Washington 98684
All returns of items totaling more than $150.00 will be charged a 10% restocking fee.
Product Information
Prices, terms and descriptions of products are subject to change at any time. Sales deliveries of defective items, and incorrect order fulfillments are exempt from any restocking fee and will be replaced or repaired in accordance with warranty terms.
If you return item to the Low Vision Store you will not be reimbursed the original shipping costs. We have a two week return policy, refunds will be made when product is returned in the original packaging and same shape as received with all parts, manuals and other materials in new condition. If you receive an item in a manufacturer’s product box with pictures and graphics on it you must return the product in that original box in new condition inside of another shipping box like you received it from us. If you receive items that are defective we will replace that item.
All sales of software are final unless unopened.
Return Materials Authorization form
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