For nearly 20 years, Ken Twergo and Patty White have embraced customer service as the heart of their business and the reason for its success. The couple has extended advice, explored options, and provided after-sale training and support to thousands of individuals and family members throughout the country. They understand that needs are often identified slowly. The acceptance and investment in tools is a process that evolves over time and is unique and personal to each individual. Take a look into our file of thank you letters.