For nearly 20 years, Ken Twergo and Patty White have embraced customer service as the heart of their business and the reason for its success. The couple has extended advice, explored options, and provided after-sale training and support to thousands of individuals and family members throughout the country. They understand that needs are often identified slowly. The acceptance and investment in tools is a process that evolves over time and is unique and personal to each individual. Take a look into our file of thank you letters.
“My name is Louis Voss. I am 89 years old and have had macular degeneration for 6 years. Over time, my vision has slowly deteriorated to the point where I could no longer see much under the Merlin LCD which I had been using since being diagnosed. In March of 2012, I upgraded my low vision machine to the IBIS HD. After several months of use I have come to really appreciate the portability of my IBIS and the ease of setup with my HD Monitor. I can lay a book down and turn pages while it is under the IBIS camera arm. Quart jars of home canned jams and syrups also fit under the camera for easy reading of lid labels. The High Definition image quality makes it so once again I can see the handwritten parts of a greeting card and read longhand. With the IBIS the small print on food labels and my prescription bottles is visible and I can make out the instructions for medication use. Overall, I am very pleased with my new IBIS HD reader.”
“Since I got my IBIS my whole life has changed. I can easily write my checks and send my bills, read my Rx, magazines, the newspaper. I’m even going back to my painting! I can be independent and free. I feel liberated and happy again! All because of that beautiful little machine! It is so small and unobtrusive that I can switch it on and off whenever I need it. It is really an answer to a prayer — I went from miserable to happy as a lark. So thank you, who ever you are that made it, for all my happy days.”
“Dear Ken, Thank you for sending those glasses to me for Dad. They work awesome! I was impressed with the packaging, timely response, and overall presentation by you. We are really happy with your help.”
“Dear Ken, Thank you for replacing the magnifier which we thought was not working. I cannot in good conscience keep them both, as you suggested, so I am sending one back to you. However, I took the batteries out. The replacement is working beautifully. Thank you again for all your help.”
“Dear Ken, I forgot to tell you when we talked how much I love using my little Aukey. I take it to the store, so I am sure to get Tomato soup instead of Potato soup! It is just what I needed. Thank you.”
“Dear Ken, My new i-loview7 is just amazing. Its high definition image is so sharp. I carry it everywhere in my walker. This way I can read my mail on the spot, hold it to the wall to look at announcements that are posted. It’s light and really useful in so many ways. People always comment about it, too, when they see me using it this way.”
“I want to tell you that it has meant so much to me to have your help over what is now 10 years. You have introduced me to wonderful low vision devices. Some people, when this happens to them, losing vision, they get depressed. I was lucky that while my husband was alive, he encouraged me to find my own way, using what vision tools I could get my hands on to do the many things I love to do. He naturally wanted to do things for me, but he held back, so I would try to do things for myself. This built my confidence. Now, all these years later, I find great joy in how much he helped me. I can still do many, many things, on my computer, in my apartment, and out and about. I feel very fortunate to have found such happiness using all these tools to enjoy my life. I just showed my friends out in the hall a picture of my great-great grandchild just hours after the birth! How wonderful is that?”
“I’ve had my IBIS HD now for 3 weeks. I love it! I have more room on my desk for all my paperwork to manage my business. I can work quicker, and I have a much bigger screen than my old CCTV. It is so fluid to bring anything up to size. Even the little stuff is perfectly clear. It is a wonderful change for me. Thank you, IBIS!”
BURT HENKE, Ph.D.
“For over a decade I have appreciated the knowledge, ideas, and excellent service from Ken and Patty as we update our technology to assist our residents at our center.”
“Hi Ken, I just wanted to drop you a line to let you know how happy I am with the IBIS reader and table. Prior to getting the IBIS, I could no longer read the newspaper and regular print books because Retinitis Pigmentosa has left me with 4 degrees of vision. I have had the IBIS now for 2 weeks and am reading the newspaper easily. I have also read 3 books in the last 2 weeks. I can also use the IBIS to read letters, view pictures, and more. This reader has been a good tool for me. I highly recommend the IBIS reader and table to anyone who needs a reader. I also want to recommend The Low Vision Store. Your assistance installing the reader, your patience in instructing me on how to use the reader and showing me other tools to help with my vision problem are greatly appreciated. You have been most helpful.
“Dear Ken and Patty, Thank you so much for taking such good care of our mom. She is really pleased with her new device.”
“Patty, The IBIS HD is light years ahead of my old machine, in clarity and color. I appreciated your help in setting it up in my home and training me. I would be lost without it, as I use many times a day for reading, writing, knitting, and Spanish studyies. It is especially wonderful for my sock knitting. Last night I dropped 4 stitches and thought I was in trouble. But happily, I got them back up on the needles using IBIS HD. Plus, I just got a computer and the computer guy said I didn’t need to buy a new monitor as my IBIS monitor was HD and the best there was. He showed me how to use my screen for both computer and reader. Now I can go back and forth depending on what I am doing. It saved space, money, and works great.”
“Dear Ken, Thank you for participating in our health fair. It was good to finally meet you and put a face to that name. The event was successful, largely because you were there to assist and educate our residents and the many guests who attended. There was a friendly hum in the air, smiling faces, and it was rewarding to see you all mingling with one another. This event could not have happened without you. I look forward to growing our relationship.”